Delivery Infomation

Delivery Infomation

Delivery Areas


Adornament offers FREE standard doorstep delivery throughout England and Wales.

Free delivery is unavailable to remote Scotland, Northern Ireland, the Republic of Ireland, offshore islands and postcodes BT, GY, HS, IM, IV, JE, PO30–PO41 and ZE.

Customers in these areas must contact support@adornament.co.uk before ordering so we can confirm delivery availability, times and charges.

Delivery Options


The delivery service included with each product is displayed in green beneath the product price. (If no display is offered this will be a FREE Standard Delivery)

FREE Standard Delivery

Products displaying FREE STANDARD DELIVERY are delivered to the main property entrance within approximately 3–5 working days. Apartment deliveries are made to the ground-floor reception or concierge. Assistance may be required for larger items delivered by one driver.

FREE Fast Delivery

Products displaying FREE FAST DELIVERY are usually delivered within 1–2 working days, subject to stock.
Orders placed before 10:00am Monday–Thursday are processed that day. Orders placed after 10:00am are processed the next working day, while Friday–Sunday orders are processed on Monday.

FREE 2-Man Delivery to Any Room

Products displaying FREE 2-MAN DELIVERY TO ANY ROOM are delivered within approximately 3–10 working days.
This includes carrying, unpacking and positioning the item in your chosen room. Selected products may also include assembly. This service does not include moving old furniture or removing packaging.

FREE 2-Man Delivery & Assembly

Products displaying FREE 2-MAN DELIVERY & ASSEMBLY are delivered within approximately 5–10 working days.
This includes delivery to your chosen room and assembly of the eligible product only—not every item within your order.

Delivery Times


Always check the green-highlighted delivery information beneath the product price for the service and estimated timeframe applicable to that item. (If no green highlighted information is shown this is a FREE Standard Delivery)

Orders containing products with different delivery times may arrive separately. Delivery times are estimates and may occasionally be affected by stock or supplier delays. We will contact you if a delay occurs.

Delivery Scheduling


Once your order is ready, our delivery team will contact you to confirm the delivery day.

Where possible, a two-hour delivery window will be provided before delivery. Depending on the delivery schedule, this may be provided on the day or may not always be available.

Please ensure someone is present to accept the delivery.

Access Requirements

Before ordering, please measure all entrances, stairways, lifts and the intended room to ensure your furniture will fit.

Upper-floor Room of Choice or Assembly deliveries require a suitable passenger lift unless the delivery team confirms that stair access is safe.

If delivery cannot be completed because access is unsafe, unsuitable or the item does not fit, delivery may be postponed and additional charges may apply. Where access was not checked beforehand, costs of up to 50% of the order value may be charged to cover failed delivery and handling expenses.

Deliveries are completed by Adornament’s delivery partners or trusted third-party couriers.

Checking Your Order

Please inspect your order while the driver is present:

  • Confirm all items are correct
  • Check the products and packaging for visible damage
  • Record any damage on the delivery note before signing

Reporting visible damage at delivery helps us resolve claims quickly. Your statutory rights remain unaffected.


More Infomation?

If you have any questions regarding your order, delivery or a product, our customer support team is here to help.

Telephone: 0333 430 500