Our Returns Policy


To cancel or return an order, email  support@adornament.co.uk  with your order number.

Cancellations & Returns


Orders may be cancelled before dispatch. After delivery, you have 14 days to notify us that you wish to return an eligible item.

Items must be securely packaged, in their original packaging. We may reduce the refund if an item has been used, damaged or handled beyond what is reasonably necessary to inspect it.

For unwanted bulky items, you may arrange the return yourself or request collection with us via email. For some bulky items there may be a collection fee of no more than £50 that will be deducted from your refund.

Damaged, Faulty or Incorrect Items


Please contact us as soon as possible—preferably within 3 days of delivery—and provide photographs of the item, packaging and delivery label. Keep all packaging intact until the issue is resolved.

There is no collection charge for faulty, damaged or incorrectly supplied items. We will arrange a repair, replacement or refund, as appropriate. Your statutory rights are unaffected.

Exclusions


Returns may not be accepted for:

  • Bespoke or made-to-order items once production has begun, unless faulty
  • Sealed hygiene products once opened
  • Items damaged through misuse or incorrect assembly
  • Furniture assembled beyond what is reasonably necessary for inspection

Please measure all entrances and rooms before ordering. Items that do not fit are treated as change-of-mind returns unless made to order.

Refunds


Approved refunds are issued to the original payment method within 14 days of receiving the returned item or proof of return.

Standard delivery charges (if any) will be refunded where required. Premium delivery or service upgrades are non-refundable.

Need Help? Have Questions?


We always suggest and recommend before placing any order to speak to us with any questions you have unanswered.

Feel free to contact our customer support team via email 

Phone: 03302238227